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Go to the shopRefund & Cancellation Policy
Refund & Cancellation Policy
At Deol Jewels & Crystals, we are committed to delivering high-quality products and a seamless shopping experience. Please read our Refund & Cancellation Policy carefully before making a purchase.
1. Order Cancellation
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Orders can be cancelled only if they have not been processed or shipped.
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To request a cancellation, please contact us immediately via phone or email with your order details.
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Once the order is processed or shipped, it cannot be cancelled.
2. Returns & Exchanges
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Returns or exchanges are accepted only in cases where the product is received in a damaged or defective condition.
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To initiate a return or exchange, you must contact us with proof of purchase and images of the damaged/defective product.
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Products must be returned unused, in original packaging, and with all tags intact.
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Customized or personalized products are not eligible for return or exchange unless they are defective.
3. Refunds
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If your return is approved, we will process a refund to the original payment method or offer store credit (based on your preference).
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Shipping charges, if applicable, are non-refundable.
4. Non-Returnable Items
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Gift cards, sale items, and customized products are non-returnable and non-refundable.
5. Contact Us
For any refund or cancellation requests, you can reach us at:
📍 Address: SF-113, SF-115, DLF Galleria Market, DLF Phase 4, Gurgaon – 122002
📱 Phone: +91 9971650486 / +91 9810144676
📧 Email: deoljewelscryystals@gmail.com
